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CAD/PLM Services Specialist I

Job Description
CAD/PLM Services Specialists - does this sound like you?
The CAD/PLM Services Specialist will assist clients with the use of CAD/PLM Software (CATIA) provide product assistance and support, troubleshoot engineering software challenges, and provide written documentation for the support team.
Will manage technical support cases for multiple clients and assist in the resolution of technical, business and logical software issues. Will also be expected to identify and document software issues, and collaborate with our Engineering team to achieve resolution. Additionally, this individual will build and maintain strong client relationships.
Responsibilities:
Perform extensive troubleshooting in a CAD/PLM system environment and able to quickly diagnose system related problems
Work within a diverse group of staff with varying skills and different job functions
Develop and train users with the skills necessary to adequately support all projects and departmental/company goals
Work closely with the Department Manager and Engineering Managers in resource (workload/capacity) loading for support needs
Report project status and implement recovery plans as required to maintain schedules
Provide direction, technical oversight, and support designers/engineers on current and future CAD/PLM system processes
Act as resource for internal and external projects of significant scope and contribute knowledge and expertise as required
Complete fluency in the basics of CATIA CAD modules
Support and perform installation procedures of CAD/PLM software
Knowledge of customization and automation possibilities for CATIA CAD software
Creation of documented best practices, training material, and methodology to support CAD/PLM software
Requirements:
Requires 2 or more years of demonstrated support in technical capabilities, involvement in problem solving teams, and mentoring of employees
Good functional knowledge of CATIA CAD software
Technical capabilities should include problem solving, root cause analysis, mechanical design, 3D model and 2D drawing release, configuration management, design reviews, and standard parts
Excellent verbal and written communication skills
Must have extensive troubleshooting experience and ability to quickly diagnose CAD/SmarTeam/Windchill related problems
Ability to work under pressure and interface well with customer staff
Proficient in creating documents with standard office applications (Word, Excel, PowerPoint, etc)
Programming skills; VB preferred
Understanding of software installations, remote desktop, VMs, and license servers is desired
B.S. degree or 6 years equivalent related experience based on education or experience in lieu of degree
Minimum of 1 year prior experience using, administering, and managing CAD/PLM Software (CATIA)
Minimum of 1 year PLM experience with preference given to SmarTeam
Experience resolving Root Cause and Corrective Action is required for improving design integrity and standard work practices
LEAN Engineering or 6 sigma training desired
Ability to generate written communication and to operate required office equipment
Ability to read and review written communication
Volt is an Equal Opportunity Employer.
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