Customer Account Manager

Zodiac Seats US, a segment of Zodiac Aerospace, is one of the world's top manufacturers of commercial aircraft seats for airlines and major aircraft manufacturers today. Our primary manufacturing facility is located on a half-million-square foot campus in Gainesville, Texas (approximately 60 miles north of Dallas/Fort Worth). Visit www.zodiacaerospace.com to learn more.
1. OCCUPATIONAL SUMMARY:Provides technical support to customers as required and conducts customer training programs. Maintains regular communication with customers providing excellent customer service.
1. Develops and coordinates technical training for staff and/or customers
2. Provides technical support to the customer
3. Determines requirements for consignment inventory to support Field Service projects
4. Records and then facilitates the corrections of all Product Support Requests
5. Coordinates all field upgrades for passenger seating
6. Manages internal project execution to ensure on time delivery of support.
7. Acts as a liaison between customers, manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries
8. Develops and implements communication and tracking programs in support of the organizations objectives
9. Performs others related duties as required
1. Knowledge and skills:
1. Must have proven ability to work well with customers and with all management levels in the operation
2. Must have the ability to work well with customer personnel under stressful situations, and the ability to communicate customer needs to all departments within the company in an efficient manner
3. Must be competent in dealing with blueprints, planning filed work modification, MRP systems, and CRT terminal usage
4. Must be knowledgeable of all Zodiac passenger seating
5. Must be proficient in job-related computer activities
6. Must be able to interface with all departments within the company, including program management, spares, purchasing, finance, engineering, and manufacturing
7. This is an experienced level position requiring a thorough understanding of operations, sales, cost structures and business systems.
2. Education and/or Experience:BachelorÔ s degree in Business or a related area is preferred or requires a combination of equivalent experience and education. Requires at least three 3 years related experience in product support, manufacturing or engineering functions.
Equal Employment Opportunity and Affirmative Action Statement
It is the policy of Zodiac Aerospace to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex, pregnancy, age, national origin, disability, military or veteran status, citizenship status, genetics, or any other characteristic protected by applicable federal, state, and local laws. We are strongly committed to this policy and believe in the concept and spirit of the law.

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